Digital Government Transformation
Digital Government Transformation
On February 19 at the Banyan Tree Bangkok, 100 attendees joined AMCHAM’s first Monthly Luncheon event of the year. Thailand is in the midst of national digital development to meet the 4.0 agenda, with ease of doing business as the core policy to make Thailand an international hub. AMCHAM was pleased to welcome keynote speaker, Dr. Supot Tiarawut, the new President and Chief Executive Officer of the Digital Government Development Agency (DGA) to discuss the country’s policy priorities regarding the government’s digital transformation. Guests learned of the current status, ongoing programs, and future strategy of the digitization of government services and public administration, including the roadmap and design to digital government.
February’s Monthly Luncheon was introduced by AMCHAM Vice President Kaveepan Eiamsakulrat, Executive Chairman of K.E. Land Co., Ltd., Kaveepan welcomed 18 new member companies to the Chamber and discussed general updates before introducing the keynote speaker, Dr. Supot Tiarawut.
The DGA has a 20-year goal to help digitize most government services to help streamline citizen services in Thailand. Dr. Supot spoke on the importance of creating an open and connected government to create value for the public. With a hope to create a one-stop service for citizens, the DGA is working closely with other government agencies and ministries to make this goal achievable. The DGA’s strategy for the next two years will focus on implementing a common online platform that all government agencies can readily use. Most one-stop services, like applying for certain government applications or business licenses, will occur by 2022, according to Dr. Supot.
As Thailand moves into the digital age, the DGA will focus on its citizens’ digital journey as they investigate creating digital identification to support the ease of using these websites. Dr. Supot spoke on the importance of collaborating with other agencies to assist with the creation of digital IDs. Authenticating digital IDs currently proves to impede many countries looking to move their administrative work online. Currently, people who wish to set-up business in the country can access a business portal that helps with applying for licenses without needing to physically travel to juristic offices. The website is only in Thai but the DGA is exploring multi-language capabilities.
Dr. Supot reiterated the importance of creating an open and connected platform to help fulfill the three main goals of the DGA’s efforts: to reduce inequality, enhance competitiveness abroad, and to have verifiable transparency with Thailand’s citizens. The DGA is also working on simplifying some of the issues facing foreigners in the Kingdom. While the law for 90-day reporting does not look like it will change soon, accessing an application should help ease the strain of traveling to immigration centers. The same app will also cover other foreigner responsibilities such as accommodation reporting, e-Visa application and renewal, and arrival cards.
After his presentation, Dr. Supot answered questions from the audience. Guests were curious about the speed of policy change, the inclusion and impact of the Personal Data Protection Act (PDPA) and learning from other countries when it comes to the overall architecture of the government’s digital transformation
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